שלום לכולם,
היום הזמנתי לבת זוגתי משקפי שמש מאתר בחו"ל. לאחר סיום ההזמנה נשלח אלי מייל תגובה. האנגלית שלי לא ממש טובה ובנוסף מעולם לא עשיתי הזמנה כזו.
מישהו יכול להסביר לי מה הכוונה במייל זה ומה עלי לעשות?
אשמח לשמוע גם ממישהו שכבר עשה זאת בעבר:
Dear yehonathan,
Thank you for shopping at NET-A-PORTER.COM.
NET-A-PORTER.COM ships to Israel on a Delivery Duty Unpaid (DDU) basis. This means that taxes and duties are not included in your final purchase price.
Instead, when your order arrives in Israel you will be invoiced by our shipping partner, DHL. As these charges are imposed by your local Customs bureau, we are unable to specify the exact amount you will need to pay.
We recommend you contact DHL to request a 'landed cost' estimate (your local number can be found at
www.DHL.com).
If you decide to accept these DDU shipping terms, you will be liable for all customs charges applied to your delivery upon its arrival in Israel. We also want to make you aware that should you request an exchange, you will also be charged taxes and duties on the replacement item.
We have temporarily placed your order on hold. Please email us at
shipping@net-a-porter.com to advise whether you wish to proceed with your order within the next 48 hours. We will process and dispatch your items as soon as we receive your confirmation.
Please note, that if we have not heard from you within 48 hours, we will cancel your order.
We look forward to hearing from you.
Kind regards,
Shipping Department
www.net-a-porter.com
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